28 February 2011

OMG IT'S RANT TIME (contains expletives)

DOCTORS. F**k.

WHY do they not care about customer satisfaction? My new doctors in Devonport - here's the story.

When I found out we were moving up here I thought I'd better get on to finding a new doctor because I thought it was hard to find a clinic that had room these days. So I looked on the internet and found one which was 4 minutes walk away, rang, and conveniently they had space for both me and Adrian. It was about 20th November. I knew I needed to go in for a new prescription in January so thought I'd better get our records transferred, and enrol. SO I filled out the forms, faxed them to the doctor. Everything done correctly.

Then went in on January after making an appointment a week or so earlier to get my new prescription; presuming (I didn't think foolishly) I had been correctly enrolled. Had my appointment, got to the counter.

Receptionist: "Right, since you're not enrolled that will be $70 today."
Me:? "But I sent the forms in November."
R: "Well we never got a reply from your last clinic and we've faxed it twice."

Anyway long and irritating story short, she agreed to charge me $50 (normal fee $45) instead of $70 since it wasn't my fault and I'd done my part. And because I was almost crying (money was tight and I was stressed).

So that was fine, eventually I was enrolled and called them to confirm.

SO. Today I have a lumpy throat and I REALLY don't want to get tonsilitis again so I made an appointment for 4.30pm. Got home about 3.45. Wanted to go shopping but thought there wasn't enough time before my appointment. Rushed to the doctor at about 4.26pm when I realised I had to go. Got there and she says:

"We have about a 15 minute wait, so are you ok with some magazine time?" 

NO I'M NOT F***ING OK WITH THAT. I just RUSHED to get here, afraid of being even a minute late.

Wait, there's more.

FORTY minutes later. I asked how much longer, is there any appointments in the morning etc. She said "Look, I'm really sorry there's only one doctor on because the other is away." That's not my fault! Can these people not plan?!

So I came home at 5.10pm, and will go back when I've finished this since they told me to return at 5.30. Not before I ring to check if I should actually come back at all.

GGRRRRRRRRRRRR

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