Sky problems

Our Sky broke last night. I went to turn on the news (truth be told I probably would have changed channels after less than a minute) and it said:

"Please remove Sky card and reinsert with gold chip facing down and red arrow pointing into decoder." [Error code C002].

Uh-oh. The Sky card has been in place so long that I forgot the machine even had one. So, dutifully I did what it said. No change. Turned decoder on and off again. No change.

So I called the technician people at Sky. They are actually refreshingly helpful, I have to say, though I still had to wait a while for my call to be answered. She told me to do a reset by pressing the reset button on the decoder. Did that.

When the decoder finally turned on again, this time the message was:

"Sorry, this channel is not available" [Error code C105].

Hmm. So I told the tech this, who was still on the phone. She said "Would you mind waiting while I look up that error code?" Sure. I turned the phone volume up, moved it away from my ear, and sat staring at error code C105 while I waited. Then she came back.

"Uh, can you confirm it actually is error code C105? We do not have that code in our system."

PAHAHAHA! That cracked me up! I was staring at it, and I told her that.

Anyway, long story short, they are sending a technician this afternoon which I was suitably impressed with, after experiences with people like Telecom and Telstra who send you a technician in maybe, uh, 3 weeks or so.

I just thought that was funny enough to share. Maybe it's not... but oh well.